0800 801 482

Making a Difference to Health Services

The Health Consumer Service is designed to assist you in communicating your concerns to your health provider.

  • This ensures the health provider has the opportunity to address your concerns
  • It may also result in changes that will benefit others

Health Services include:

  • Medical
  • Surgical
  • Mother & Baby
  • Chemist
  • Dental
  • Disability Support
  • Home Help
  • Counselling
  • Resthomes
  • Mental Health
  • Community Health Services

Consumers have the right to bring a support person to meetings. Our service is available 24 hrs per day, 7 days per week.

We work co-operatively with health providers. Consumers and health providers can trust that we will be impartial.

We are an independent trust contracted by the Bay of Plenty and Tairawhiti District Health Boards.

If a consumer has a complaint regarding the service they have received from the Health Consumer Service Trust, they can contact the Trust’s Chairman, Murray Loewenthal, providing details of their complaint in writing by email using this form.

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