0800 801 482

Timely Support

The Trust has Associates in the Bay of Plenty and Tairawhiti regions to enable you to get timely (and in most cases local knowledgeable) support to deal with your concerns. Within reason Associates are available  24 hrs per day, 7 days per week and are there to assist whenever possible.


Clear Communication

Associates are just ordinary people doing an extraordinary job. They are not medical experts but can help you to understand what the health professionals are saying by asking the necessary questions that you need to know the answers for, including an explanation of any medical jargon.


Confidentiality is of utmost importance to the Trust’s service and so matters that you discuss will only be revealed to those authorised by you, to obtain the information. Equally, your medical information will not be disclosed outside the enquiry.

Contact Us By Freephone

0800 801 482

Contact Us By Mail

Write to
Health Consumer Service
PO Box 15019
Hamilton 3243
Please include your full name, address and a contact telephone number​.

Contact a Local Representative

We have representatives close to you in the Bay of Plenty and Tairawhiti regions. Please call direct or complete the form below and the representative will be back to you shortly.

Contact Us By Email

Email Lauren Bruce 
Executive Officer

Health Consumer Service Trust

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All Associates service all of the BOP and Tairawhiti DHB regions indicated on the maps below

Robyn Paterson

Mobile: 027 498 7482

(Robyn is located in Tauranga)

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Georgina Bell

Mobile: 022 439 3101

(Georgina is located in Tauranga)

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Sonia McFarlane

Mobile: 021 897 798

(Sonia is located in Gisborne)

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Ian Hamill

Mobile: 021 165 0255

(Ian is located in Whakatane)

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