0800 801 482
}

Timely Support

The Trust has Associates spread throughout the Waikato, Bay of Plenty and Tairawhiti regions to enable you to get timely (and in most cases local knowledgeable) support to deal with your concerns. Within reason Associates are available  24 hrs per day, 7 days per week and are there to assist whenever possible.

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Clear Communication

Associates are just ordinary people doing an extraordinary job. They are not medical experts but can help you to understand what the health professionals are saying by asking the necessary questions that you need to know the answers for, including an explanation of any medical jargon.
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Confidentiality

Confidentiality is of utmost importance to the Trust’s service and so matters that you discuss will only be revealed to those authorised by you, to obtain the information. Equally, your medical information will not be disclosed outside the enquiry.

Contact Us By Freephone

​FREEPHONE
0800 801 482

Contact Us By Mail

Write to
Health Consumer Service
PO Box 15019
Dinsdale,
Hamilton 3243
Please include your full name, address and a contact telephone number​.

Contact a Local Representative

We have representatives close to you in the Waikato, Bay of Plenty and Tairawhiti regions. Please call direct or complete the form below and the representative will be back to you shortly.

Contact Us By Email

Email Lauren Bruce 
Executive Officer

Health Consumer Service Trust

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Hamilton

Ruth Strawbridge

Phone: 07 210 1258
Mob: 021 372 294

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Hamilton

Cary Douglas

Phone: 07 850 5744
Mob: 027 274 3242

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Gisborne

Kathy Sheldrake

Mobile: 027 241 5063

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Tauranga

Robyn Paterson

Mobile: 027 498 7482

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Tokoroa

Gwen Robyns

Phone: 07 886 9594
Mobile: 021 0867 2521

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Te Awamutu

Colleen Lascelles

Phone: 07 871 5066
Mobile: 021 761 955

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Taumarunui/Te Kuiti

Ray Wiley

Mobile: 022 683 4365

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Whakatane

Heather Yamamoto

Mobile: 027 456 2089

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